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40222 La Quinta Lane
Suite B101
Palmdale, Ca. 93551
Suite B101
Palmdale, Ca. 93551
Monday - Friday 8-4:30 pm PST.
(661) 224-1010 phone
(661) 224-0111 fax
(661) 240-9391 Text
(661) 224-1010 phone
(661) 224-0111 fax
(661) 240-9391 Text
info@ch751.com
How can we help you?
Call us, text us, email us, or send us a message.Return Policy
No hassle exchanges, returns and refunds.30 Days
Did you order the wrong size? You have 30 days from the delivery date to request an exchange. You will have to cover shipping both ways.Did we make a mistake on your order? You have 30 days from the delivery date to request an exchange. We will cover shipping charges both ways.
Do you just want to return your order? You have 30 days from the delivery date to request a refund, you will not be refunded shipping charges and will be responsible for returning your order back to us. There will be a 7% re-stocking fee you will have to cover.
6 Months
Did one or more of our locks fail? You have 6 months from the delivery date to request and exchange. We will replace it free of charge and cover shipping both ways. Please call (661) 224-1010 or email info@ilh1.com to get an RGA number.You are not satisfied with our locks and want a refund? If within 6 months of your order being delivered to you, you are not satisfied and want a refund, we will honor your request. You will be responsible for returning your order back to us. You will not be refunded the shipping charges and you will also have to pay a 7% re-stocking fee. Please call (661) 224-1010 or email info@ilh1.com to get an RGA number.
12 Months
Did one or more of our locks fail? If it's past 6 months but less than 12 months from the date of delivery, we will replace it free of charge but will ask you to cover shipping both ways. There will be no exchanges or returns after 12 months. Please call (661) 224-1010 or email info@ilh1.com to get an RGA number.You are not satisfied with our locks and want a refund?
NO REFUNDS OR RETURNS ACCEPTED AFTER 6 MONTHS OF THE DELIVERY DATE!
Frequently Asked Questions
Support Docs
Tubular Key Stuck
The key will not come out in the unlocked position on your Tubular Locks. Follow the instructions of this document to easily fix the issue.
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Tubular Lock Installation Guide
This document will guide you through the steps of installing your Tubular, Disc Tumbler, Magnetic, Thumb Turn, Coin Turn and allOne cam locks.
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allOne Info Sheet
This document has all the information on our allOne lock and key system. Print it to share with your RV friends.
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Measuring Guide
Before ordering your locks, make sure you check out our guide which will show you the proper way to measure your existing locks.
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Bluetooth Lock Setup Guide
iPhone
Follow the instructions on this guide to connect your new Bluetooth Electronic Door Lock to your iPhone.
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Bluetooth Lock Setup Guide
Android v.11
Follow the instructions on this guide to connect your new Bluetooth Electronic Door Lock to your Android device.
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Electronic Door Lock Guide
This guide will help you get started with your new Electronic Door Lock. It also works with our Bluetooth Electronic Door Lock.
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